Automated import — Customs Agents Strike at Limassol Port Over Flawed Automated Import System

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automated import — Customs agents at Limassol port have initiated a 24-hour strike, driven by concerns over the new Automated Import System (AIS), which they claim is riddled with technical issues and has not allowed adequate training time. This strike, which also includes customs agents from Nicosia, signals a growing unrest in the sector, with the potential for indefinite action starting on Monday if their demands are not addressed.

Photo: in-cyprus.philenews.com

According to Customs Agents Association Secretary Louis Louka, the rushed implementation of the AIS poses serious risks to the industry. Louka stated, “Instead of facilitating our work, it becomes more difficult. We risk losing clients, whilst the state will also suffer losses.” He underscored the importance of the system functioning correctly, warning that its current state could jeopardise security by hindering police ability to monitor suspicious containers.

Photo: in-cyprus.philenews.com

“This system could open the door to drug traffickers,” Louka cautioned during a media briefing outside the port entrance. His comments reflect a deep concern among customs agents that the AIS, if not rectified, could lead to significant operational challenges.

The situation escalates as the Customs Agents Association has threatened to extend their strike to include truck drivers from Monday, which could bring operations at the port to a standstill. Louka warned, “Containers will not leave the port. Ships will arrive, but there will be no space to unload, and they will be forced to leave. The problem must be solved before it is too late.” This stark warning highlights the urgency of their situation and the potential ramifications for the entire import process.

In light of these developments, the union is appealing to the Customs Department Director General to postpone the activation of the AIS. They propose continuing with the existing “Theseus” system until the identified errors are corrected and training is sufficiently completed. Louka expressed a willingness to collaborate rather than oppose, stating, “We are not opponents. We are partners and want to help with the transition. But not in this rushed and problematic way.”

A meeting scheduled for this afternoon is expected to determine the next steps in addressing the concerns raised by customs agents. With tensions high and the potential for disruption looming, the outcome of this discussion could have significant implications for the future of customs operations at Limassol port.

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