digital government — Seven in ten residents in Cyprus now utilise digital government services, marking a significant step towards aligning with the European Union’s e-governance standards. According to Eurostat’s latest report, 70.66 per cent of individuals aged 16 to 74 accessed public authority websites or apps in 2025, bringing Cyprus close to the EU average of 71.9 per cent.
This upward trend highlights the growing acceptance of online public services across the continent. In comparison, Greece showed marginally higher usage at 71.99 per cent, while Malta led the pack with 73.69 per cent of its population engaged with digital public services.
The data reflects a broader movement within the EU towards digitalisation, with an increase of 1.9 percentage points from 2024 and a notable rise of 4.3 percentage points since 2022, the first year Eurostat collected these specific statistics. The figures illustrate not only the popularity of e-government services but also the ongoing efforts by member states to enhance their digital infrastructure.
Leading the EU in e-government adoption, Denmark boasts an impressive 98 per cent of its population using online platforms, followed closely by the Netherlands at 96.2 per cent, Finland at 96.1 per cent, and Sweden at 96.0 per cent. Meanwhile, Romania and Bulgaria were reported to have the lowest levels of engagement, with only 24.1 per cent and 36.0 per cent respectively, indicating a significant disparity in digital service utilisation across the bloc.
The Eurostat findings also illuminate how citizens are interacting with these digital platforms. The most common activity, reported by 44.2 per cent of users, involves obtaining information related to public services, including benefits, laws, and operating hours. Additionally, 41.3 per cent accessed personal information through government platforms, while 38.2 per cent submitted tax declarations online.
Further insights reveal that 38.1 per cent of individuals made appointments or reservations via digital services, and 36.7 per cent downloaded or printed official forms. The shift from traditional paperwork to digital documentation is clearly underway, with 36.6 per cent receiving official communications through government applications.
Moreover, 20.8 per cent requested official documents or certificates online, showcasing the increasing reliance on digital services for administrative processes. The use of e-government platforms for accessing public databases or registers was noted by 20.7 per cent of individuals, while 18.1 per cent requested benefits or entitlements online.
As digital governance continues to expand, the experiences of Cyprus reflect a wider European trend towards integrating technology with public service delivery. With a growing number of citizens engaging with e-government services, the landscape of public administration is evolving, making digital interactions a staple in everyday life.
